I. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If we don't receive the returned items, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.
II. For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.
III. Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item.
IV. Refunds of missing items: Find the corresponding order in the support center, then select "missing item/parts" to apply for a refund, or contact customer service/the seller for help.
V. Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select "package shows delivered but not received" to apply for a refund, or contact customer service/the seller for help.
VI. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee and import tax are not refundable if your return is not a result of our fault. The insurance costs, if any, are also non-refundable. The sign on delivery fee, if any, is not refundable if the items have been delivered successfully.
VII. You can choose to accept Our credits instead of a refund to the original payment method.
Refunds to Temu credits are faster than your original payment method.
your credits have no expiration date.
Refunds to Temu credit typically cannot be reversed once they are processed.
Typically, Temu credits cannot be redeemed for cash and can only be used for purchases on Temu.
For more information about Temu credits, please visit: About credit balance.

Refund timeline
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.

Important Notice
I. The address attached to your package is NOT the return address you should use. If you send the return package to any other address, the processing time for your return may be delayed. You should send the return package to the address on the return label provided with your purchase.
II. Please make sure that you do NOT accidentally include any items in your return package that you do not wish to return. If you have accidentally included a wrong item, please contact Customer Service. We cannot promise that wrong items will be found and returned and we do not store or provide refunds or compensation for such items.
If you have any questions about making a return or this policy, please contact our customer service.